Payment and dispatch

The following terms and conditions apply:

Dispatch conditions
Domestic delivery only (Germany).
Dispatch costs (inclusive of legally applicable VAT)
We charge a flat shipping fee of 4,9 € per order.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted Payment options

- Payment via PayPal Plus (credit card, direct debit, invoice)
In case of questions, please contact us at the contact details mentioned in the Legal Notice.


Returns

If there is anything wrong with our products or you are unhappy with them, please contact us before returning them. We understand that ordering online can sometimes lead to expectations differing from what we offer and we would like to accommodate you. However, we are forced to remove the rainforest protection for returned orders.

Up until when can you return the goods?
Once you have received the goods, you can return them (unopened) within 14 days to receive a credit.

What will be refunded?
For hygienic reasons, we can unfortunately only take back plates that are in their intact packaging (foil). If the packaging of the plates has been opened, please do not send back these plates, as we cannot refund them. We will then refund a percentage partial credit accordingly.

How can you send the return?
1. Please read the cancellation policy carefully and send us the sample cancellation form by e-mail to info@leef.bio.
2. Please follow the steps below to create a return label, depending on whether you ordered as a guest or have a customer account with us.

Thank you for your understanding.
Your LEEF Team


Return label for guest orders


Return label for customer orders

Under "My Account" > "Orders" you can select the order to be returned and generate the return label.